Saúde 24 is a health emergency line provided by the NHS to let anyone speak with a nurse about any health issue someone has. But the covid-19 pandemic supercharged this line. On the first day when the first cases were detected in Portugal, the data showed that one in every four calls were not picked up.
Published at PÚBLICO
on March 5th, 2020
Health emergency line didn't pick up a fourth of the calls on the day with most demands